To provide the best security for your emails and to avoid others "spoofing" your email address (sending spam and pretending the emails have come from you) we recommend the following email settings if your website is hosted by Technology Matters.

Also, if you are travelling and wish to use webmail, you can access in your browser as follows: Login with your email address and password.

These are the settings you will need for email setup.

Incoming and Outgoing Mail 
POP3 (incoming server)
Port: 995
IMAP (incoming server) if used
Port: 993
SMTP (outgoing server)Port: 465
Username / PasswordUsername and Password used to check your email

If you are setting up a new email account, avoid using automated setup, instead select the "Advanced Options" then " let me set up my account manually"

These instructions relate to POP3 email setup on Outlook  - recommended for non-mobile devices.

Here are the steps to make the above changes:
  1. Open the [+ Add Account] settings. In Outlook, this is on the File tab, and on the Tools menu in earlier versions.
    Enter your email address, click [Advanced Options] and check "let me set up my account manually". [Connect]
  2. Select the POP option shown below.

  3.  Then set your Incoming and Outgoing mail servers to your own domain name adding the mail.  prefix. So both your incoming and outgoing servers should be (of course, substitute your actual domain name for
    Make sure the Port settings etc are exactly as shown below. DO NOT check "Require login using Secure Password Authentication"
    Click [Next]

  4. Enter your pre-set password and [Connect]

  5. If everything was entered correctly you should receive the message:
    "Account Successfully Added"

  6. Uncheck the "setup Outlook on my mobile phone too" (unless you really want to do this  -  we have no instructions!" and click [Done]

If you run into difficulties, please raise a support ticket on this helpdesk portal