To provide the best security for your emails and to avoid others "spoofing" your email address (sending spam and pretending the emails have come from you) we recommend the following email settings if your website is hosted by Technology Matters.

Also, if you are travelling and wish to use webmail, you can access in your browser as follows: Login with your email address and password.

These are the settings you will need for email setup.

Incoming and Outgoing Mail 
POP3 (incoming server)
Port: 995
IMAP (incoming server) if used
Port: 993
SMTP (outgoing server)Port: 465
Username / PasswordUsername and Password used to check your email

If you are setting up a new email account, avoid using automated setup, instead select the "manual setup or additional server types"

These instructions relate to POP3 email setup  - recommended for non-mobile devices.

Here are the steps to make the above changes:
  1. Open the Account settings dialog. In Outlook, this is on the File tab, and on the Tools menu in earlier versions.
  2. After opening the dialog to the list of email accounts, double click on the email account.
    Then set your Incoming and Outgoing SMTP server to your own domain name without any prefix.
    Make sure Account Type is set to POP3

  3. then click the More Settings dialog and select the Outgoing server tab to check the authentication settings.
  4. Enable My outgoing server (SMTP) requires authentication and select Use the same settings as my incoming mail server.

  5. Then go to the Advanced tab to review the port and SSL settings.
    Set Incoming Server to Port 995 and check "this server requires an encrypted connection".
    Set Outgoing Server to Port 465 and select "type of encrypted connection" to "SSL".


  6. Make sure "Leave a copy of messages on the server" remains UNchecked. Unless we advise you otherwise.
  7. Click OK
  8. Run a test send and receive

If you run into difficulties, please raise a support ticket on this helpdesk portal